Terms And Conditions
How payments will be made:
After the participant is satisfied with the delivery of the service by the provider, the service provider will claim payment by:
- Giving me or my representative an invoice (seffimanage)
- Claiming the hours of service from the Provider portal (privately plan managed or Agency managed)
Changes to this Service Agreement
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.
Ending this Service Agreement
Should either party wish to end this Service Agreement they must give 1 month notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
Feedback, complaints and disputes
If the participant wishes to give Guardian Health Professionals feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Rushdi Doutie on 0420279007 or at admin@guardianhealthprofessionals.com.au
If the participant is not satisfied or does not want to talk to this person, the participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting www.ndis.gov.au for further information.
Goods and Services Tax (GS7)
For the purposes of GST legislation, the Parties confirm that:
- A supply of supports under this Service AgreemeM is a supply of one or more of the reasonable and necessary supports specified in the staternent included, under subsection 33(2) of the NDIS Act, in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act;
- The participant’s NDIS plan is expected to remain in effect during the period the supports are provid.; and
- The Iparticipant/participant’s representative] will immediately notify the provider if the participant’s NDIS Plan is replaced by a new plan or the participant stops being a participant in the NDIS.
Cancellation Policy
Out of consideration a. respect for Guardian Health Professionals ‘ time, the (participant/participant’s representative] musts provide Guardian Health Professionals with at least 24 hours’ notice of the cancellation of any supports. For cancellation of weekend supports, the tparticipatit/partidpants representative] must notify Guardian Health Professionals by 5,00pm on the previous Thursday. Where multiple cancellations or no shows occur in a 12-month period, Guardian Health Professionals will notify the NDIA as a review of the participant’s NDIS Plan may be required.
Where Guardian Health Professionals cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party.
