After the participant is satisfied with the delivery of the service by the provider, the service provider will claim payment by:
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.
Should either party wish to end this Service Agreement they must give 1 month notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
If the participant wishes to give Guardian Health Professionals feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Rushdi Doutie on 0420279007 or at admin@guardianhealthprofessionals.com.au
If the participant is not satisfied or does not want to talk to this person, the participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting www.ndis.gov.au for further information.
For the purposes of GST legislation, the Parties confirm that:
Out of consideration a. respect for Guardian Health Professionals ‘ time, the (participant/participant’s representative] musts provide Guardian Health Professionals with at least 24 hours’ notice of the cancellation of any supports. For cancellation of weekend supports, the tparticipatit/partidpants representative] must notify Guardian Health Professionals by 5,00pm on the previous Thursday. Where multiple cancellations or no shows occur in a 12-month period, Guardian Health Professionals will notify the NDIA as a review of the participant’s NDIS Plan may be required.
Where Guardian Health Professionals cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party.
