Out of consideration a. respect for Guardian Health Professionals ‘ time, the (participant/participant’s representative] musts provide Guardian Health Professionals with at least 24 hours’ notice of the cancellation of any supports. For cancellation of weekend supports, the tparticipatit/partidpants representative] must notify Guardian Health Professionals by 5,00pm on the previous Thursday. Where multiple cancellations or no shows occur in a 12-month period, Guardian Health Professionals will notify the NDIA as a review of the participant’s NDIS Plan may be required.
Where Guardian Health Professionals cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party.